
No certificate found
This error may occur if a machine certificate or a user certificate was not found in the
relevant certificate store. To resolve, perform the following steps:
1. Verify that a valid machine or user certificate is present in the machine or user
certificate store, depending on the type of profile you are using.
2. If a valid certificate is not present in the store, request a valid machine or user
certificate from the domain's Certificate Authority. Note that the computer needs to be
joined to a domain in order to be eligible to get a machine certificate from the
domain's Certificate Authority.
3. Contact your Administrator for assistance.
Authentication failed due to invalid user name: Reenter user name
This authentication error can be caused by an invalid user name when using TTLS, PEAP,
LEAP, EAP-SIM, or EAP-AKA profiles.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties.
3. Click Next.
4. Select the appropriate 802.1X Authentication Type.
● For TTLS and PEAP profiles: Select Use the following for User Credentials.
❍ Verify the User Name information.
❍ If Use Windows logon or Prompt each time I connect is selected,
verify that the correct user credentials information is used when you
connect to the wireless network. NOTE: This option is only available if
you have the Single Sign On Pre-logon Connect component installed.
● For LEAP profiles: Select Use the following user name and password and
verify the user name information. If Use Windows logon user name and
password or Prompt for user name and password is selected, make sure
that the correct user credentials information is used when you connect to the
wireless network.
● For EAP-SIM or EAP-AKA authentication type: Verify that the correct user name
is being used under Specify user name (identity).
5. To save the settings, click OK.
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